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Digital Witness Customer Survey | Whitepaper

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Profits Increase by $2,400/mo. with Digital Witness
By Kelby Hagar, President & CEO
May 1, 2007

Digital Witness provides video surveillance systems for the hospitality and small retail industries for the purpose of increasing the profitability of the enterprise. Digital Witness has pioneered methods for managers to use video technology proactively to manage their workforce resulting in improved employee behavior and increased profitability. These methods introduce added levels of employee accountability. Digital Witness has discovered that when employees are held accountable for their actions, their behavior improves. When employee behavior improves, profits increase.

The company recently completed interviews with 100 of its hospitality and small retail customers to prove and verify the profit increases customers experience with Digital Witness. The results form the basis for this white paper.

98% of Digital Witness Customers Report Saving Money

The surveyed customers were asked to describe their best uses of the Digital Witness service during the last twelve months. Ninety-eight of the one-hundred customers (98%) reported saving material amounts of money with Digital Witness. Most of these savings involved recurring improvements from better employee performance (increased employee productivity, lower internal theft, more money in the register, etc.). A smaller portion of the savings were one-time in nature, with improvements in safety and security.

Profits Increase by $2,400 per Month with Digital Witness

Seventy-five of the one-hundred customers (75%) reported that they have seen recurring (continuing) improvements in profitability since installing the Digital Witness system and services in their locations. These seventy-five customers averaged $2,396 per month in improved profits. These profits were gained by making improvements in several areas of the business.

Reducing Shrink and Theft
Thirty-eight percent (38%) of the seventy-five customers (29) reported savings through improved loss prevention. These customers realized lowered product costs of an average of $3,055 each month since installing the system. These savings typically occurred by placing cameras in storage rooms, around dumpsters and at the bar. These customers reduced their loss by monitoring employees, reducing waste and watching their store rooms more closely.

Recaptured Revenue
Nearly one-third (32%) of these customers (24) saw significant increases in revenue – an average of $2,466 per month. These increases came by reducing check-walking, lowering the receipt of counterfeit bills, preventing employees from pocketing money and reducing the number of free products given away to friends, etc.

Improved Employee Productivity
Seventeen customers reported reduced labor costs by using the Digital Witness system. These savings averaged $1,553 each month. These savings resulted from reducing labor hours due to inefficiencies discovered by using the Digital Witness system (employees clocking each other in, leaving during shifts, overstaffing, etc.). Digital Witness placed cameras near back doors, in kitchens, and in break areas to monitor employee behavior and verify that all employees were productive at all times.

The remaining customers who realized recurring savings reported increased profits by improving customer service and increased leverage of their managers’ time.

Type of Savings	No. of Customers Reporting Savings	Average Recurring Savings
Customer Service	10	$1,920.00
Employee Productivity	17	$1,553.13
Loss Prevention	29	$3,055.77
Revenue Recapture	24	$2,466.67
Safety/Security	18	$2,700.00
Time	2	-

One Time Savings Average $11,000

Nearly a quarter of the one-hundred customers (22) reported significant one time savings using the Digital Witness video management system. These one-time savings averaged $11,196. Most of these savings resulted from safety and security issues or one-time loss prevention and revenue recapture solutions. Digital Witness helped these customers dismiss worker’s compensation claims and bogus lawsuits, recover losses from criminals and resolving disputes with complaining customers. While Digital Witness does not focus its efforts on safety and security, the system provides evidence when such issues arise.

Type of Savings	No. of Customers Reporting Savings	Average One-Time Savings
Employee Productivity	1	$1,000.00
Loss Prevention	3	$6,300.00
Revenue Recapture	3	$1,800.00
Safety/Security	15	$15,373.33

Savings Found in All Varieties of Business

Digital Witness interviewed customers in a variety of business for this study. Savings were identified in all different types of businesses. Quick Service restaurants represented nearly 20% of the study group (17) and saw an average of $3,300 of recurring improved profits. Casual dining restaurants made up over 40% of the study group. This group realized over $2,000 of average increased profits each month while using the Digital Witness system. Bars and nightclubs also realized terrific savings. Fourteen bars and restaurants participated in the study, generating an average $2,600 in monthly increased profits.

Retail establishments also saw huge savings using Digital Witness. Over 20% of the study involved retail businesses (21). These businesses recognized an average of $2,000 in increased profits and saw the largest one-time savings – over $15,000 per incident.

Type of Business	No. of Customers Reporting Savings	Average Recurring Savings	Average One-Time Savings
Bars & Nightclubs	14	$2,605.56	$9,080.00
Quick Service	17	$3,340.63	$15,000.00
Casual Dining	39	$2,100.00	$6,580.00
Fine Dining	9	$1,400.00	$1,433.33
Retail	21	$1,916.67	$17,588.89
TOTAL	100	$2,396.00	$11,126.09

Digital Witness Can Save You Money

This study proves what Digital Witness has known for many years – using video as a management tool can dramatically improve the profits of a business. Video gives an owner eyes into the store at all times. It allows an owner to monitor employee behavior and keep employees accountable. When employees are held accountable for their actions, their performance improves. When performance improves, profits improve.

Detailed accounts of these savings are provided in the Appendix to this study. Please contact Digital Witness if you have any questions.

Appendix

Case Study Interview Results

Customer Service

Case Study	Savings	Nature of Savings	Type	Story
Case Study No. 21	$2,000	Recurring	Bar/ Nightclub	After logging in one Friday night the client caught a bartender so drunk that the bar back was running the show. After calling the bar, the bar back begged for the owner to come up and help him because he could keep up and he didn’t know how to run the POS system. After the bartender was terminated, revenues at the bar increased $2,000 the next month.
Case Study No. 61	$2,000	Recurring	Bar/ Nightclub	After using his Digital Witness system to review the performance of a bartender, the manager at Fantasy Ranch had to put a bartender on probation for non compliance with company policy. After doing so, he saw a marked improvement overall in customer service and a decrease in sloppy behavior among the other bartenders. The bartender has since returned and his performance has improved. The owner remarked that he thinks a productive bartender can push an extra $2,000/mo. to the bottom line.
Case Study No. 6	$2,000	Recurring	Quick Service	Our customer advised he was able to review dashboard reports stop employees from closing the store early, there by increasing revenues and increasing Productivity and enforcing store policies in regard to closing times and procedures. Revenues have increased nearly 2% since installation.
Case Study No. 29	$1,000	Recurring	Casual Dining	Our customer found that managers were spending too much time in the office during lunch rush versus being on the floor taking care of guests. They believe that better management involvement would result in a $1,000/mo. difference in revenue.
Case Study No. 60	$1,200	Recurring	Casual Dining	My store closes at 11:00pm. I noticed after putting in Digital Witness that my staff was putting up the chairs at 10:30. You could watch customers drive up, look in, and drive off. I put an end to that. Revenues jumped by $400 a week.
Case Study No. 63	$1,500	Recurring	Casual Dining	A multi-location family buffet restaurant chain uses the systems at its corporate office to keep track of dining room conditions in its facilities. “We watch the video nearly every day,” reports the Director of Operations. I can look at snapshots of 10 restaurants in about 10 minutes. I can see if the buffet tables are presented correctly, if the dining rooms are clean, and general traffic patterns. I check this information for 2-3 times during each day. With this data, I’m able to manage my managers, making sure that they are running their restaurants the way we want it done. A clean restaurant is worth 1% of revenues immediately, and long term - it is priceless.”
Case Study No. 11	$2,000	Recurring	Casual Dining	Digital Witness is the best thing we ever purchased for the store. One night during closing, we called to ask why the entry tiles were not mopped. We want them mopped every night, so we called into the store and asked the closing staff to turn around and do it. My revenues have increased 2% since installing the system.
Case Study No. 58	$4,000	Recurring	Casual Dining	A Mexican Restaurant in Frisco requires that all customers be greeted with a smile and a friendly greeting. Since installing XMN, management proactively monitors the video every day to make sure that every customer receives the proper greeting. “With a quick review process, I can effectively manage and train all of my hostesses,” says the manager. “We believe that customer greetings are a major part of the dining experience. It drives our sales-our image. Digital Witness helps us perfect our technique and drives additional revenues. We believe it drives $3,000-$4,000/mo. to the bottom line.
Case Study No. 70	$500	Recurring	Fine Dining	An upscale steakhouse utilizes its back door camera to make sure its employees are paying attention to their customers. “I learned the hard way,” says the owner/manager. “I got a call from a customer, stating that he had received terrible service at lunch, and that his waiter was never around. I reviewed the video and found my waiter out back smoking while the customer was waiting for his meal. That should never happen. Now I review video at the back door every day to see who is taking a break during the lunch rush. That was one of my very best customer. He’s here every week. Keeping him is worth $500 a month.”
Case Study No. 59	$3,000	Recurring	Fine Dining	A restaurant in Dallas, Texas utilizes its hostess camera to make certain that the restaurant opens on time each day. The manager explains, “I review the video of my opening hour each day to make sure that the hostess gets the doors unlocked and starts to serve customers. Before Digital Witness, I would get complaints from customers that we were never open on time. Now that I am watching, my staff is opening on time – every time. We have picked up $100/day of early revenue since I put in Digital Witness.”

Employee Productivity

Case Study	Savings	Nature of Savings	Type	Story
Case Study No. 68	$1,500	Recurring	Quick Service	A local deli was able to reduce staffing by 4 hours per shift by discovering time clock abuse. The deli owner described the situation. “About a week after installing Digital Witness, I was reviewing the video for the morning shift. I noticed that two of my employees arrived, clocked in, AND LEFT!! They came back two hours later, after my other two employees had done all of the work getting ready for lunch. Needless to say, they are no longer with me. But I learned something important – it didn’t take as much staffing as I thought to open in the morning. I haven’t replaced the workers, and we still get the job done – a savings of $50 a day. I also learned to review opening and closing video every day.”
Case Study No. 57	$2,000	Recurring	Quick Service	Digital Witness has improved our daily operations on several levels. Our food and beverage costs have decreased by 5%. Our labor costs have decreased by 2%. I use Digital Witness 30 minutes a day, I consider it my assistant manager. The system allows me the ability to view operations at all times.
Case Study No. 20	$1,000	Recurring	Retail	Client saw an immediate increase in Productivity. When reviewing the video he was able to see that his manager was sitting in the office half of the day smoking cigs and playing on the computer
Case Study No. 95	$3,000	Recurring	Retail	The manager of the club logged onto the video every evening to check on the operation. Over a few weeks, he noticed that one of his supervisors was consistently watching TV instead of working. He removed the manager and saved $100 a day.
Case Study No. 7	$600	Recurring	Casual Dining	Client advised that this video was used to increase Productivity and reduce labor cost by showing that they did not need as many employees as they had thought to handle the customer flow. This Resulted in a reduction of 2 worker hours per day. This video was indicative of several weeks of further review done by the District Manager after first seeing this Dashboard Report
Case Study No. 83	$750	Recurring	Casual Dining	By reviewing the DW footage Manager Evelyn found that during peak times her cooks would rotate out back and take cigarette breaks, Evelyn was able to put a stop to that and not only increase service times but decreased her labor hours by 2.5 hours per day.
Case Study No. 53	$800	Recurring	Casual Dining	The owner of a pizza franchise uses the Digital Witness system to monitor his employees as they clock in and out for each shift. He says his employees no longer punch each other in and always follow the stated policy for clocking in and out. Because he doesn’t worry about having to review each person's time card each week, he can spend more time actually running his business and making pizza (and money!). The owner has seen a marked improvement in labor just in the tighten of clocking in and out behaviors. He is spending less time editing punches and more time running his Pizza place.
Case Study No. 54	$900	Recurring	Casual Dining	A Dallas pizza parlor reports that they have improved employee Productivity by eliminating a “hiding place” for employees. “Our cooler is down stairs and out of the way,” states the manager. “I was watching video shortly after we installed the system, and I noticed several staffers going into the cooler together. I continued to watch – they were in there for over 20 minutes. I brought them in and showed them the video. They confessed that they hang out in there every day. Now, I watch everyday. My staff is no longer hiding in the cooler, and they are more productive.” I have reduced about 3 man hours per day.
Case Study No. 78	$1,000	Recurring	Casual Dining	Now that we've been up and running, at both restaurants, for several months now, my thoughts are the following: I think the single greatest benefit is the deterrent that the system represents to the employees. By that I mean they know that they are on camera at all times so this is not only a tremendous deterrent to theft, but they are less likely to be goofing off. Productivity is up, and food cost is down (1-2%) at both of my restaurants.
Case Study No. 10	$1,200	Recurring	Casual Dining	I check my back door camera's to see how long staff is outside the building. Their not supposed to take smoke breaks, but they do. I have been able to reduce 4 man hours per day on average since installing Digital Witness.
Case Study No. 15	$1,200	Recurring	Casual Dining	The store caught a mgr. leaving at the end of the shift and returning 1 hour later to clock out
Case Study No. 55	$1,500	Recurring	Casual Dining	Our Digital Witness system is a great way to document employee Productivity. Questions about why did you take some much time on your close last night, or why did you get out so fast are resolved by book marking the end of the close, then replayed during performance conversations It also has end any dispute about disagreements between employees. I think I have reduced 5 man hours per day and made my employees much happier.
Case Study No. 94	$2,700	Recurring	Casual Dining	A local pizzeria monitored their after-hours cleaning crew. They quickly discovered that they were overstaffed. They replaced the cleaning crew with a subcontractor and saved $90 per day.
Case Study No. 89	$4,000	Recurring	Casual Dining	The manager noticed that his employees were not all on staff when he logged into the video in the mornings. After an investigation, he realized that employees were taking turns signing each other in for the prep shift. He was able to eliminate 4 man hours per day based on the investigation.
Case Study No. 97	$1,200	Recurring	Fine Dining	While watching video, the manager saw an employee sneak behind an industrial mixer and go to sleep. After questioning some of the employees, he discovered that one employee did this every day. He removed two employees over the incident and reduced his headcount by 4 hours.
Case Study No. 52	$1,500	Recurring	Fine Dining	A Fort Worth Steak House reviews the hostess stand camera to monitor hostess stand Productivity and staffing. The restaurant owner and managers remotely access the system at various points of the day to see how many hostesses are on duty in relation to crowd size. On several occasions, they have determined on that there are too many hostesses on duty and they will send one home. The owner reported, “I can save $80-$100 by sending a hostess home. When I don’t need a hostess, why should I pay for it?”
Case Study No. 18	$1,000	One-Time	Casual Dining	Client documented an employee throw off her apron during a shift and when she filed for unemployment they were able to prove she abandoned her job in the middle of a shift.

Loss Prevention

Case Study	Savings	Nature of Savings	Type	Story
Case Study No. 8	$1,200	Recurring	Bar/ Nightclub	His answer to my question was: They found unauthorized consumption which saved them money and allowed them to reprimand people by showing them the video. Liquor costs have gone down 3% since putting in the system.
Case Study No. 42	$6,600	Recurring	Bar/ Nightclub	A high end Gentlemen's club in Dallas, has seen a double digit decrease in liquor costs in just one month, thanks to the Digital Witness system. "It's like getting free money", said one manager.
Case Study No. 75	$9,200	Recurring	Bar/ Nightclub	My bartenders were robbing me blind. My liquor costs have gone down by $2,300 per week since I put in Digital Witness.
Case Study No. 25	$250	Recurring	Quick Service	A fast food company caught the Mattress Firm behind them using their dumpster. They provided them with documentation and now the Mattress Firm is paying client for the months they used the dumpster.
Case Study No. 71	$500	Recurring	Quick Service	A chain pizza parlor owner describes how he uses Digital Witness to keep vendors honest. “I noticed that our supply of soda’s was really low. It didn’t make sense. Then, I reviewed the video of our soda delivery. The vendor’s driver wheeled in the product, had my manager sign for it, and then wheeled half of it right back out the door. It was incredible. I called the vendor and showed them the video. I also changed my staff’s procedure for receiving product. Now, I regularly review vendor deliveries with my managers. I estimate that we have reduced product cost by $500/mo. with this procedure. Coincidence? I don’t think so.”
Case Study No. 9	$3,000	Recurring	Quick Service	Food Costs dropped by 10 percent with every store due to reduced product waste. If I am there, I use the last piece of lettuce. With Digital Witness installed I am there all the time! I check the video every time I go into the store in full view of the staff.
Case Study No. 16	$3,500	Recurring	Quick Service	After several months of auditing and having other operators come I saw a food cost drop of 3% of revenues the first month
Case Study No. 56	$5,000	Recurring	Quick Service	Digital Witness has improved our daily operations on several levels. Our food and beverage costs have decreased by 5%. Our labor costs have decreased by 2%. I use Digital Witness 30 minutes a day, I consider it my assistant manager. The system allows me the ability to view operations at all times.
Case Study No. 5	$1,200	Recurring	Retail	The manager said that he was able to use our camera system to crack down on employee theft. He said one employee would ring up one item in the register, but the other employee had a bag full of clothes that weren’t accounted for in the system. Product costs have gone down by 2% since installing the system. He was really impressed, and now he wants to add POS integration for all 5 of his locations. 2-4-6-8! Who does he appreciate!
Case Study No. 24	$1,400	Recurring	Retail	Contractor said upon installing DW, “I have not lost as much as a bolt since we put this in. My shrink we from $1400 per month to zero. Sadly enough that makes me feel that everything that was happening was an inside job!”
Case Study No. 100	$1,400	Recurring	Retail	Clubs were disappearing from the club house and the manager was convinced it was an inside job. He put in Digital Witness as a last resort. He never caught the criminal, but the thefts stopped. Shrink went down by $1,400 in the first month.
Case Study No. 98	$2,600	Recurring	Retail	Shrink reduced by nearly 2% after installing the system.
Case Study No. 45	$4,500	Recurring	Retail	A Texas cheese and pasta manufacturer installed the Digital Witness system and immediately saw a $1,000 per week increase in inventory. “It was amazing,” reports the owner. “We put in cameras and immediately, our product costs went down by $1,000 a week. We didn’t catch anyone. We didn’t do anything. It was like magic. Obviously, the staff was stealing from us, and the cameras scared them off. I’m watching the cameras everyday now, and I let the staffers know that I am watching. So far, the numbers have stayed down. I should have installed Digital Witness years ago.
Case Study No. 28	$600	Recurring	Casual Dining	The restaurant was able to capture footage of a chef stealing hundreds of dollars of seafood. Upon capture, he admitted to stealing from the company for the past two years.
Case Study No. 44	$900	Recurring	Casual Dining	A Dallas BBQ restaurant reports significant inventory savings since installing Digital Witness. The owner discovered that the restaurant was missing about 50lbs of spare ribs each week from the freezer, located just outside the back door. After installing Digital Witness, he nabbed the culprits. Three busboys were stashing the ribs in a garbage sack and carrying them to their car. The restaurant fired the three busboys and the spare rib inventory stabilized. The restaurant is now saving appx. $200/week in lower inventory costs.
Case Study No. 69	$1,000	Recurring	Casual Dining	A popular Dallas nightclub has reduced liquor theft by comparing video and inventory reports. “I watch my inventory closely,” states the bar manager. If my inventory appears low based on sales, I immediately check the video of the store room and the back door. It works – you can catch the culprits quickly. Unfortunately, I caught one of my long-term employees stealing liquor from me. I fired him. It clearly sent a message. My liquor costs have gone down at least $1,000 per month since my employees learned I was watching.”
Case Study No. 86	$1,000	Recurring	Casual Dining	Client put the system in to reduce theft and loss at the bar, and boy, did they. Shortly after installing the system, they realized that their "lost" beer bottles (shrink) had gone down dramatically. From over 300 per week to 80. After realizing two months of savings, they took the system out. "Lost" bottles jumped back up to 340 the very next weekend. After re-installing the system, "lost" bottles are now averaging 75 per week. This results in a $1,000 per month savings, using Digital Witness.
Case Study No. 90	$1,400	Recurring	Casual Dining	The owner of a burrito restaurant noticed that his beef costs were spiraling out of control. Through watching video, he noticed that his staffers were over-stuffing the burritos with an ounce too much of beef per burrito. This amounted to $1,400 per month of added beef costs.
Case Study No. 84	$1,500	Recurring	Casual Dining	A popular wing franchise has put the DW system into their walk in refrigerators at all of their locations. Their food costs have dropped by nearly 1.5% of revenue. It seems the walk in coolers were a favorite employee gathering place and employees helped themselves to product.
Case Study No. 77	$2,000	Recurring	Casual Dining	Now that we've been up and running, at both restaurants, for several months now, my thoughts are the following: I think the single greatest benefit is the deterrent that the system represents to the employees. By that I mean they know that they are on camera at all times so this is not only a tremendous deterrent to theft, but they are less likely to be goofing off. Productivity is up, and food cost is down (1-2%) at both of my restaurants.
Case Study No. 74	$3,000	Recurring	Casual Dining	Our meat supplies were always running low. I decided to watch the deliveries. Sure enough, the delivery driver wheeled six crates in and wheeled one right back out after my manager signed for it. We have changed procedures. My managers now require the vendor to do a count inside the cooler. My costs have gone down by $600 per week.
Case Study No. 79	$5,000	Recurring	Casual Dining	"So we get through our first weekend back open and I decide to sit down and check some video Monday morning. I was amazed at all the little things I caught on service and restaurant flow. Then I went to some late night video." The restaurant is located amongst a strip of popular restaurants in the downtown neighborhood. "Right away I go to last call to see the bar close down, only one problem, our last call didn't occur until after 3am. Turns out my new GM and new bartender were serving the other restaurant employees well over an hour after legal call. The irony is they were charging them, not giving away anything, except my liquor license if the police stopped in." Kimball told me after a quick meeting with the two on Monday afternoon the situation will never happen again. I bet this saves me $5,000 each month.
Case Study No. 72	$6,000	Recurring	Casual Dining	A North Dallas restaurant is realizing tremendous savings by following the Digital Witness 20 Minute Plan for its bar cameras. Based on Digital Witness’ advice, the bar implemented a policy where every drink was entered into the POS system prior to being poured, and a receipt is printed at that time. The owner then reviews 4-5 bar transactions per bartender every day, making sure that the proper procedures are being followed. In the first week, liquor costs were reduced by $2,600! Since then the bar has averaged $1500 cost reductions each week! The owner exclaims, “If I had known what was going on at my bar, I would have installed Digital Witness years ago.”
Case Study No. 51	$6,500	Recurring	Casual Dining	Client detailed their savings with Digital Witness. Liqour costs were reduced by nearly 10% - $6,500 per location. This prompted the client to install Digital Witness in all corporate stores
Case Study No. 49	$9,200	Recurring	Casual Dining	A high volume Atlanta eatery reported that its food costs had dropped by 6% in the first year following installing the Digital Witness system. The results prompted the company to install Digital Witness systems in 20 additional locations.
Case Study No. 47	$1,000	Recurring	Fine Dining	An up-scale Houston restaurant reported that since installing our system, they have reduced losses in their wine inventory by $1,000 per month.
Case Study No. 96	$4,300	One-Time	Retail	The owner of a Jaguar complained that the staff had scratched his car. The store was able to show the car during its entire visit to the store. There was no way the scratch occurred at the Kwik Lube. The owner was asking for $4,300. After watching the video, he apologized and left.
Case Study No. 30	$14,000	One-Time	Retail	They used the system to identify a car thief and they were able to recover the vehicle base on footage from the camera system.
Case Study No. 43	$600	One-Time	Fine Dining	The front entrance of an Italian Restaurant in Hurst is decorated with their wine inventory. Two bottles of wine came up missing from the display case. An employee was accused of stealing the property and charged with the cost of the merchandise. Upon review of the video captured by Digital Witness, the culprit turned out to be a customer of the restaurant! The employee was released of any wrong doing, and the cost of the wine was not taken out of his tips.

Revenue Recapture

Case Study	Savings	Nature of Savings	Type	Story
Case Study No. 73	$250	Recurring	Bar/ Nightclub	An upscale jazz club routinely utilizes the Digital Witness service to prevent customers from walking their tab. “Customers are constantly telling us that they have already paid their tab,” the manager explains. “Prior to Digital Witness, we had no evidence – no way to refute the customer. Now our bartenders are trained to say, ‘Let’s check the video real quick.’ The customer gives in instantly.” This simple technique saves us at least $50 each week.”
Case Study No. 37	$1,000	Recurring	Bar/ Nightclub	While recently reviewing activity at the bar, Jeff Brown IT Director of the restaurant, caught a bartender pouring a shot for a customer and then one for himself. Neither party paid for the drinks. "These" type of incidents cost me nearly $1000/mo. Digital Witness ends it."
Case Study No. 22	$1,200	Recurring	Bar/ Nightclub	Bar owner caught the friends of one of his bartenders partying after hours. He believes these parties were costing him $300 a week.
Case Study No. 48	$1,500	Recurring	Quick Service	An airport kiosk-style deli reported that revenues increased by an average of $1500 per month in each of its three locations in the first month after installing the Digital Witness system.
Case Study No. 46	$2,400	Recurring	Quick Service	The day after the install of the Digital Witness system, the owner of the location discovered his cashier just helping himself to money out of the cash register and didn't seem to care who saw him. Yogi was able to use the video to review the situation with the cashier and take the necessary action. Regiser receipts increased $80/day after his termination
Case Study No. 50	$3,000	Recurring	Quick Service	Client reports a 3% increase in revenue since installing Digital Witness four months ago in seven locations. The company recently added 97 locations on the basis of the original installations.
Case Study No. 39	$3,200	Recurring	Quick Service	A Dallas area Quick Service location reports after one week of installing Digital Witness their drive thru and late night sales have increased by 15%. "The only change in our operation was adding Digital Witness - the results have been outstanding" quoted the manager.
Case Study No. 34	$6,300	Recurring	Quick Service	Our Digital Witness system was installed on Wednesday and in several days the benefits had a direct effect on our cash receipts. n both Friday and Saturday night our cash receipts in our 24 hour drive thru increased by 50% from previous weeks.
Case Study No. 40	$8,400	Recurring	Quick Service	A Dallas area Quick Service location had Digital Witness installed on Friday and the next day sales had increase by 13%, on the second day sales increased by 16%, by the fourth day sales had increased by 21%. The manager now considers DW her greatest asset in managing the store.
Case Study No. 41	$10,400	Recurring	Quick Service	A manager of a restaurant reported revenues increasing by an average of $2300/week after installing Digital Witness.
Case Study No. 32	$500	Recurring	Retail	Robin was able to capture video of a con artist passing counterfeit bills. The footage was good enough to pass along to the police and neighboring tenants. They posted pictures of the person on their windows. They have not had a counterfeit bill since. They stated that prior to Digital Witness, they received $500 in counterfeit bills each month.
Case Study No. 88	$900	Recurring	Retail	Client recognized an increase of $900/mo in revenues after installing Digital Witness. Expenses did not increase - customer volume did not increase.
Case Study No. 99	$1,800	Recurring	Retail	The owner, watching from 800 miles away, watched a clerk taking money out of the register. This led to better control policies and an increase in revenues of $1800.
Case Study No. 76	$2,000	Recurring	Retail	The first day the system was in I sat in my office and watched my cashier pocket $250. He had been with me two years. My best guess is that he took $2,000/mo.
Case Study No. 38	$350	Recurring	Casual Dining	A Mexican restaurant in Plano, TX now posts pictures of ticket walkers at the front of its restaurant. “When a customer walks a ticket,” the manager explains, “we go back to the Digital Witness system and print an image of the customers leaving. Then we post the image at the front door. It keeps those customers from coming back and sends a message to other potential ticket-walkers. We have had very few incidents since we started this policy. It works great.” We haven't had a single ticket walker in four months. We used to have 3-4/week
Case Study No. 80	$900	Recurring	Casual Dining	I used Digital Witness to fire a server who was proving free alcohol and beverages to increase his tips. I used the system to watch a recording of him bringing the drinks to tables, and them comparing them to his ticket. He was not charging his guests for the drinks in exchange for larger tips. He was required to pay back $32 (I reviewed the tape with him) and he was fired. If that happens every day, it adds up.
Case Study No. 36	$1,000	Recurring	Casual Dining	A Downtown Dallas restaurant and bar has increased his bar profits by 5% with the xmn network – a $1,000/mo. improvement. The results were achieved by putting in cameras at their bar and closely monitoring that their employees were following proper bar procedure. The owner says that he loves to see on camera his employee’s lips saying “I can’t give you a free a drink, there is a camera there”.
Case Study No. 19	$1,500	Recurring	Casual Dining	"We had a server stealing cash out of the register. He thought he was being very discreet by pushing the cash on to the ground and picking it up. Much to his dismay, it was plain to see what he was doing over the Digital Witness system." We suspect that he was stealing $50/day.
Case Study No. 82	$2,200	Recurring	Casual Dining	Owner Oscar Galvez installed the Digital Witness system to help him monitor activities while he was away from his popular restaurant. Immiedialy Oscar found that his bartenders were not charging for drinks and more surprisingly that his wait staff had the bad habit of throwing away flatware! - A year after installing the DW system, Oscar reports that his profits have increased by $2,200 per month since the Digital Witness installation. He reports, "On my next restaurant, I'll have Digital Witness in as soon as I sign the lease".
Case Study No. 87	$3,000	Recurring	Casual Dining	The owner of a pizza franchise was watching video and discovered that the local high school kids were sneaking their friends into his all-you-can-eat buffet through a side door and letting them eat his food without paying. By going back for several days, he realized that this was happening every day and was an elaborate scheme. The owner posted signs on the door and installed an alarm buzzer to notify his staff when the door was opened. After making these changes, his revenues increased by $750 a week - 20 more paying customers every day.
Case Study No. 92	$3,300	One-Time	Bar/ Nightclub	A popular touring band was in town and came to the bar. They ran up a huge tab, buying drinks for everyone and ordering the most expensive items. The band called the next day to complain that they had left after only an hour and had not run up the tab. The manager used the Digital Witness video to prove that the band had, in fact, been at the bar and paid the tab when leaving.
Case Study No. 87	$200	One-Time	Retail	This video (counterfit.avi) is about a lady who came and passed counterfeit bills. You'll see the employees asking her for another bill. She looks really suspicious the whole time. She keeps looking over her shoulders. Anyway, the lady calls back and said that the cashiers where being rude and racist to her in front of the other customers. You can obviously see that the cashiers did nothing of the sort. They have the video just in case the lady tries to bring other allegations or a suit to their organization.
Case Study No. 87	$1,900	One-Time	Fine Dining	Tony's hosted a wedding reception and priced the event by the head. After the party, the bride complained that Tony's had over-counted the number of guests in attendance. A quick headcount gathered from the video cleared up the dispute in the restaurant's favor.

Safety & Security

Case Study	Savings	Nature of Savings	Type	Story
Case Study No. 26	$2,700	Recurring	Retail	Our customer was able to gain footage of security guards sleeping on night shifts instead of watching inventory and patrolling the area. They fired the Security guard and have not replaced him. Digital Witness does the job now - a $90/day savings
Case Study No. 66	$3,600	One-Time	Bar/ Nightclub	A customer at a Blues Bar in Houston stole a prized portrait of blues legend Stevie Ray Vaughn off the wall of the bar. The owner noticed the picture was missing and immediately reviewed the video and was able to identify the person. Surprisingly, the thief was still in the bar. He approached her and politely asked for the picture to be returned, but she denied ever taking it. He showed her the video, which clearly showed her taking the portrait, leaving for her car and coming back into the bar as if nothing had happen. After viewing the footage, she went to her car and retrieved the painting. According to the owner, “Getting the picture back pretty much paid for the system. “
Case Study No. 91	$7,500	One-Time	Bar/ Nightclub	A bar fight broke out in the billiards area causing extensive damage to the bar. The video evidence helped capture the combatants and led to their paying for the damage.
Case Study No. 1	$10,000	One-Time	Bar/ Nightclub	Business was slow on a Tuesday night so the owner was in the office looking over some numbers. He looked up on his monitor and noticed 2 of the patrons attempting to carry a $10,000.00 piece of furniture up the stairs and out the door. He was able to alert the staff and catch the thief's.
Case Study No. 65	$21,000	One-Time	Bar/ Nightclub	Three masked men were caught breaking into the location through the window to steal 7 plasma televisions. Client sent video to police and insurance company. The police were able to recover the sets.
Case Study No. 4	$15,000	One-Time	Quick Service	The owner told me that they used the camera to catch someone stealing, and she said that they used the video with their insurance company. They had a slip and fall. They said the cameras helped avoid them from getting a suit.
Case Study No. 23	$800	One-Time	Retail	A machine shop owner was able to track down and charge an employee for stuffing a wad of toilet paper down the toilet and causing an overflow which required a plumber to be called. The employee reimbursed the company for the $800 bill.
Case Study No. 31	$4,000	One-Time	Retail	Client caught a disgruntled employee throwing a car battery (that exploded) causing thousands of dollar in damage. Employee was forced to pay back the damages.
Case Study No. 64	$5,000	One-Time	Retail	An Arlington retailer uses a Front Door camera to identify customers. The system proved invaluable during a recent robbery. The robbery took place after closing and the Front Door camera was able to capture the intruders entering and leaving the scene. The store manager was able to burn a CD for the police of the robbery at the scene. Within two hours, the intruders were apprehended and the $5000.00 worth of stolen merchandise was recovered.
Case Study No. 85	$5,000	One-Time	Retail	Client had a break-in at their location. The criminal was in the office for over three hours, vandalizing the location rumaging through desks and stealing products and money. He caused over $5,000 of damage and theft. The next morning the owners turned the video over to the police. They recognized the man and he was arrested later that day. The court ordered him to repay Eliminator Boats for all damages.
Case Study No. 67	$40,000	One-Time	Retail	A catering company (Lifestyle Gourmet) was able to prevent a lawsuit in excess of $40,000. A customer accused one of the company's delivery drivers of stealing cash, furniture and televisions at a certain time. Using Digital Witness, Lifestyle Gourmet was able to review footage to find that the driver was at the office during the time of the accused burglary. After the customer was informed about the footage, he did not file a lawsuit and is still a customer today.
Case Study No. 33	$85,000	One-Time	Retail	Footage captured by Digital Witness was used to apprehend criminals who forceably broke into a location and stole all of the payroll funds on site. The stolen money was recovered in full.
Case Study No. 27	$400	One-Time	Casual Dining	Floyd caught a busboy stealing a patron’s cell phone on the first night that the cameras were installed.
Case Study No. 81	$4,500	One-Time	Casual Dining	Employee turned in a workman's comp claim stating that she slipped. The owner used the Digital Witness system to prove that she did not work on that day. The employee dropped the claim resulting in a savings of $4,500.
Case Study No. 14	$12,000	One-Time	Casual Dining	Patrick had this to say: "Since installing the Digital Witness system, our neighbors on both sides of us had their backdoors broken into and their A/C units stolen. We have a camera outside our backdoor and our A/C unit and backdoor were untouched. AC Units cost $12,000"
Case Study No. 17	$15,000	One-Time	Casual Dining	Client was able to track a slip and fall “set up” and save themselves not only the cost of medical bills but also an inflated insurance rate and potential lawsuit.
Case Study No. 12	$1,800	One-Time	Fine Dining	The first weekend having the Digital Witness system, we were able to burn a CD for our insurance company and police of a man riding his bike through the area scratching windows at 3:00AM, including our own. We didn't specifically have camera's positioned for something like this, but saw him through our hostess camera at the front door. The police knew who he was when they saw the video because they had talked to him before. He was arrested and forced to pay for the damages.

Time

Case Study	Savings	Nature of Savings	Type	Story
Case Study No. 2	$0	Recurring	Bar/ Nightclub	In addition to recapturing revenue at the bar and lowering liquor costs the GM is able to spend more off time away from the bar. They have created accountability because he is an active user of the remote software. He has also been able to monitor food coming and going from the kitchen.
Case Study No. 35	$500	Recurring	Quick Service	The systems allows us to remotely view late night Productivity in our drive thru, no more 1 A.M. and 3 A.M. store visits for our manager, he can simply log on remotely from home and watch the store activity.
Case Study No. 62	$0	Recurring	Casual Dining	The owner of Golden Chicken Arlington is finding great peace of mind when they can't be in the store. By using the remote viewing feature it helps us to resolve any customer complaints in a timely manner ending any he said-she said problems .
Case Study No. 13	$1,200	Recurring	Fine Dining	I live an hour away from one of my stores, and hardly ever have to go there anymore. I just remote in and if they are not too busy I save my money and time. If they are busy and need a hand, I drive up. I am saving $50 a week just on gas! I bought a new Lexus and gave it to my wife to use, because I didn't need it anymore. My old BMW is just fine for the miles I drive now.