Enhance Customer Service with Video Surveillance

With Digital Witness you’ll be able to monitor and improve the level of customer service that your customers receive. For example you can watch random video samples of activity at your hostess stand in order to monitor customer greetings and length of wait times to be seated. With a camera in your dining area you’ll also be able to see how your servers interact with customers – or if they’re on a break in the back smoking.

• Increase revenues by teaching customer service techniques to all of your employees.
• Determine customer traffic patterns and adjust staffing levels to increase revenues.
• Monitor and reduce customer wait times and increase store revenues.

Statistics

Waiting time is the single most important factor in deterring a customer's opinion of the service he or she receives.
Paco Underhill, Why We Buy

The average satisfied customer tells 5 other people about their good experience with a business.
SPSS Inc.